After-sales Service

We can always provide you with the most prompt, professional, technical consultancy and services wherever your generator&engine&moblie pump sets are.

Correct operation in accordance with the operating manual, operators should also need to conduct regular inspections, adjustments, and cleaning of all parts for smooth running and maintenance for the long service life of the machine. In addition, routine maintenance and repair are beneficial to preventing all the parts from early tear and wear.

As a Penlucky distributor, you can rely on the following quality assurance:

Supplying qualified Penlucky generator&Mobile Pump&Ship Engine sets.
Offering complete technical support, including installation guidance, repair and maintenance services, commissioning guidance, etc.
Adequate products and spare parts supply.
Professional training and troubleshooting for technical staff.
Online support for parts ordering and availability, a whole set of parts solutions.
Online technical support provides video training for product installation, and replacement of parts, as well as operation and maintenance guidance.
Establishment of a complete customer file and product file.
Genuine spare parts supply.

Spare Parts

Penlucky after-sales support includes readily available, quality spare parts for a wide range of industrial products offering the finest quality parts solutions in the industry. Our extensive parts inventory ensures our service technicians have parts available when needed to perform maintenance services, make repairs or provide equipment upgrades, overhauls, and refurbishment. We offer a full range of customer support for all products & equipment that we support and manufacture.

At PENLUCKY we offer a wide range of spare parts that are specially produced to meet the high quality standards of Weichai.

Below you will find a list of common original spare parts that we can deliver quickly:

Filters: This includes oil filters, fuel filters, and air filters.
Gaskets and seals: These provide good seals between different parts, prevent leaks and ensure efficient operation of the engine.
Pistons, cylinder liners and piston rings.
Fuel injectors and injectors.
Cooling System Parts: This includes parts such as water pumps, thermostats, and radiators.
Electrical components: This includes starter motors, alternators and electrical wiring.

More information?

Would you like to receive more information or would you like to receive a non-binding offer for your spare parts? Send us an email to: [email protected], call: +86 1800536854 or fill in the form below.

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Warranty Period

Warranty is limited with the functioning defects in the gen-sets stemming from the design, materials, and assembly of the gen-sets during the period of 12 months after delivery or 1000 running hours, whichever comes first.

Buyer’s responsibility under this warranty is limited to the supply of the part(s) that are shown to be defective to the reasonable satisfaction of the Seller.

Transportation charges for the return of such defective parts to the Seller shall be borne by the Buyer and its re-shipment costs to the Buyer shall be borne by the Seller.

A gen-set or a part of it, that the Buyer or End-user claims to be defective may be examined by the Seller, and if necessary by Penlucky, for determination if this defect is covered under warranty. The buyer or end user will provide the necessary pictures and all the requested information for the Seller to understand the defect and its cause.

In case the defect is covered under warranty, new or repaired parts will be delivered to the Buyer. The repaired or replaced parts would be under warranty for the remaining warranty period of the gen-set.

Buyer shall be responsible for the installation of the gen-sets in accordance with Penlcuky operation and maintenance manuals. The start-up of the gen-sets needs to be done by an authorized Penlucky dealer and the start-up form needs to be filled in and provided when requested.

Whenever preparation for long storage is to be made, this must be done by the authorized Penlucky workshops and clearly mentioned in the initial order. The removal from long storage must be carried out by authorized Penlucky workshops.

Save Time, Money, and Space With Our Generator & Engine & Mobile Pump.

With our market-leading generator & marine power & pump solution, we can improve your business productivity and cut down costs. Receive a free quote today!

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